Terms of Service
Last updated: October 1, 2024
Service Description
Staeva provides a done-for-you review collection service. On a monthly subscription, we send review requests to your customers and follow up with those who have not responded yet. We do not sell, write, or broker reviews.
Subscription and Payment
Our service is a monthly subscription. Fees are billed automatically each month to your payment method. You may cancel your subscription at any time, and service will continue until the end of the current paid billing period.
Your Responsibilities
You agree to provide accurate customer contact information for review requests. You confirm you have the necessary consent from your customers to share their contact details with us for the sole purpose of requesting a review of their experience with your business.
Prohibited Practices
Our service complies with Google's policies and FTC rules. We do not offer incentives for reviews or filter customers by sentiment before asking (review gating). Staeva will not engage in any activity that violates platform terms of service.
Limitation of Liability
Staeva is not responsible for the content of reviews written by your customers, nor for Google's actions regarding your business profile. Our total liability shall not exceed the amount you paid for the most recent month of service. We do not guarantee a specific number or rating of reviews.
Changes to Terms
We may update these terms periodically. We will notify you of any significant changes. Your continued use of the service after changes are posted constitutes your acceptance of the new terms.