Refund Policy
Last updated: October 1, 2024
Subscription Service
Staeva is a monthly subscription service for work performed. Because we provide a service that begins immediately upon subscription, we do not offer refunds for service periods that have already been paid for.
Cancellation
You can cancel your subscription at any time. Upon cancellation, your service will remain active until the end of your current paid billing cycle, and no further charges will be made.
No Refunds for Past Service
Payments for past months of service are non-refundable. We bill for the work of managing your review collection campaign, not for a guaranteed number of reviews. The volume or sentiment of reviews received is not grounds for a refund.
Service Interruption
If we are unable to perform our core services for a significant portion of a billing period due to issues on our end, we may offer a prorated credit or refund for that period at our discretion.
How to Cancel
To cancel your subscription, please follow the instructions in your account dashboard or contact our support team. Cancellations must be made before your next billing date to avoid being charged for the next service period.