Question 1

Is it safe to buy Google reviews?

Accepted Answer

No. Buying reviews violates Google's policies and the FTC's rules. It can lead to review removal, penalties, or suspension of your business profile. Staeva offers the safe and compliant alternative: we help you earn reviews from your actual customers.

Question 2

Can Google detect fake reviews?

Accepted Answer

Yes. Google's algorithm is designed to detect unnatural activity, such as reviews from new accounts, unusual IP addresses, or sudden spikes in review volume. Our service is different. We simply ask your real customers for feedback, so every review is genuine and compliant.

Question 3

Will my Google Business Profile get suspended?

Accepted Answer

Using a service that sells fake reviews creates a risk of suspension. Staeva's process is fully compliant with Google's policies, so it protects your profile. We only facilitate feedback from your real customers, which is the method Google recommends.

Question 4

Is asking for reviews against Google's Terms of Service?

Accepted Answer

No. Google encourages businesses to request reviews from their customers. However, policies prohibit 'review gating' (selectively asking happy customers) and offering incentives. Our service follows all rules by asking every customer and never offering payment for reviews.

Question 5

Where do the reviews come from?

Accepted Answer

Every review comes directly from one of your customers, written on their own device. We do not write reviews, post reviews on anyone's behalf, or use fake accounts. Our job is to send the request and follow up; the customer does the rest.

Question 6

How quickly will I see new reviews?

Accepted Answer

We begin sending requests within one business day of setup. The first new reviews can appear as soon as your customers respond. On average the plan brings around 4-5 new reviews a month, depending on your customer volume.

Question 7

Is this a one-time service?

Accepted Answer

Staeva is a monthly subscription designed for continuous reputation management. Consistent review collection is more effective than a one-time boost. You can cancel your subscription at any time.

Question 8

Will the reviews stay permanently?

Accepted Answer

Because every review is written by a real customer, they are as permanent as any organic review. They are subject only to Google's standard content policies, not at risk of being removed as fake.

Question 9

How do I track my results?

Accepted Answer

You will see new reviews appear directly on your Google Business Profile. We also provide reports on how many requests we sent and the number of new reviews received.

Question 10

How many reviews do I need?

Accepted Answer

This depends on your industry and local competition. The goal is not a specific number, but a steady stream of recent reviews to show potential customers that your business is active and consistently provides a good experience.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Payments are processed securely.

Question 12

What is your cancellation policy?

Accepted Answer

Our service is billed monthly, and you can cancel at any time. Your service will remain active until the end of your current paid billing period. There are no long-term contracts.

Question 13

Is my payment information secure?

Accepted Answer

Yes. All payments are handled by Stripe, a PCI-compliant payment processor. We do not store your credit card details on our servers.

Question 14

What do you need from me to get started?

Accepted Answer

We need the name and address of your business to locate your Google profile. We also need a list of your customer contacts (name, email, and/or mobile number) to send review requests. We never need your Google account password.

Question 15

Do you work with any type of business?

Accepted Answer

Yes, we work with any local business that has a Google Business Profile. This includes restaurants, retail stores, home services, medical offices, law firms, auto shops, and more.

Frequently Asked Questions

About the Service

Process & Results

Billing & Support

Getting Started